Mync support center

Mync | Manual

Before Installation

Activation of the serial number and eID is required to use a Grass Valley product such as EDIUS or Mync. At the first startup after installation, the activation screen for the serial number and eID is displayed. The software starts up after a successful activation.


  • Activation of eID is optional when you use EDIUS Workgroup.

  • Before starting installation, close all other applications including resident software.

  • Installation requires the account authorized for the administrator (such as PC administrator).

  • Applications to be installed and setup files necessary for installation may differ depending on model.

  • If antivirus software (security software) is running, you may need to stop the software operation.

Creating eID

Create eID.

What is eID?

eID is an online ID function to link the license of Grass Valley products in possession to the user. The license will be more secure and the uniqueness of the license will be established by linking the serial number and eID at the time of first activation of the serial number.

Also, the information of the serial number in possession can be browsed or products can be downloaded on the membership website “eID Web” that can be logged in with eID.

eID Web


  • Use eID after fully understanding this manual and the precautions on the Web.

  • Recommended environment for eID Web is as follows.

    • Browser: Internet Explorer, Mozilla Firefox, Google Chrome

1) Go to the [Login] page in eID Web.

  • Access the following URL.

2) Click [eID registration].

  • The [Enter e-mail address] screen appears.

3) Enter an e-mail address to register.

  • Be sure to read the privacy policy and check [I have read the privacy policy and agree to its terms and conditions.].


  • Make sure to use an e-mail address and password to register different from the ones for other ID services. The e-mail address and password used in multiple services will have higher risk for unauthorized access.

  • The e-mail address that has been registered in the past cannot be used.

4) Click [Send].

  • When the screen indicating preliminary registration completion appears, close the window. Preliminary registration completion e-mail describing the procedure to permanently register is delivered to the registered e-mail address.


  • The registered e-mail address and password are sensitive information that should never be disclosed to others. In case they have leaked, immediately change your e-mail address and password. We are not liable for the leakage of the e-mail address and password not related to this system.

  • Complete the permanent registration within the expiry date which is written in the preliminary registration completion e-mail. The information registered with preliminary registration is deleted if it is not completed within the expiry date.

5) Click the permanent registration URL described in the preliminary registration completion e-mail.

  • The [Registration] screen appears.

6) Enter registration information such as [Password], [Date of birth], and [Country of residence].

7) Click [Confirm].

  • The [Confirm registration] screen appears.

8) Confirm the details to be registered, and click [Registration].

  • The [Registration completed] screen appears. Registration of eID is completed.

Downloading Setup File

Download the Mync setup file.

Downloading Mync Standard Setup File

Purchase the Mync Standard software from the dealer or from our online website for download.

Downloading Mync Basic Setup File


2) Display the download page.

3) Follow the description in the download page to access eID Web.

  • The [Login] page of eID Web appears.

4) Enter [Email address] and [Password], and click [Login].

  • When you have logged in successfully, [My page top] appears.

  • For [Email address] and [Password], enter the registration information for eID.

5) Click [Mync] on the sidebar at the left of the screen.

  • The [Mync] page appears.

6) Click the list button and select [Mync Basic].

  • Be sure to read the disclaimer and precautions displayed on the screen.

7) Click [Send].

  • A guidance e-mail will be delivered to the e-mail address registered for eID.

8) Click the URL for download described in the guidance e-mail.

  • Follow the on-screen instructions to download the setup file.


  • To use Mync Basic, entering the serial number described in the guidance e-mail is required. Be careful not to lose the guidance e-mail.

Basic and Standard versions available Download the Basic version free for a limited time!

We have prepared two versions of Mync. The Basic version can be used by a wide range of individual users and the Standard version has advanced functions that enable use even in professional production environments. Right now, the Basic version can be downloaded for free. Please experience the ease-of-use provided by Mync before this offer ends in 06 2017.

  • Basic
  • Standard