FAQ | LICENSE
FAQ | LICENSE
An error occurs while license activation / deactivation
An error occurs while license activation / deactivation. How do I solve this problem?
Please confirm an error code with red frame and troubleshoot with referring the error code reference .
|Summary||Activated license is expired.|
1.PC clock settings might be changed.
2.PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk).
3.OS has been upgraded or re-installed.
None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous.
|Summary||Mync failed to connect to the license server.|
1.Your internet connection might not work properly.
3.Connection request might be denied by high load of the server.
Firstly, attempt to connect to the FlexNet portal site (http://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.
1.Disable Windows Firewall and then activate or de-activate the license.
2.Disable real-time scan of anti-virus and then activate or de-activate.
3.Re-try license activation / deactivation after several minutes.
|Summary||Entered serial number is invalid.|
|Cause||Incorrect Mync serial number might be entered for activation or deactivation.|
|Solution||Make sure that entered serial number matches to the number that is included to the product.|
|Summary||Entered serial number is not active.|
|Cause||Entered serial number was not found in the license server.|
|Solution||Please confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact us from this form along with your Mync serial number.|
|Summary||No activated license is found in the license server while deactivating Mync license.|
|Cause||Local ID file info may have a problem.|
If you want to delete your Mync license from the license list, delete it with below procedure:
1) Request returning the license to us from this form along with target serial number and product name.
|Summary||License already activated.|
|Cause||Mync license have been activated, but you tried further activation.|
|Solution||Return activated license with GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to us from this form.|
|Summary||GV License Manager does not work properly.|
|Cause||Component modules of to the License Manager might not be installed properly.|
Quit GV License Manager and then re-run the Mync installer to re-install the license manager. GV License Manager is installed while Mync installation.
|Summary||GV License service is not running.|
|Cause||GV License service is not running or service module file might not be installed.|
Confirm FlexNet license service is running or not with below procedure:
1) Start Windows Task manager and then choose [Services] tab.
If the service is not running, change the status to Running manually, and then attempt to activate the license with GV License Manager.
|Summary||Deactivation is proceeded over the limitation times.|
Mync has limitation times per one month for deactivation. Further deactivation is proceeded. Deactivation request is being locked.
Contact us from this form along with Mync serial number.
Response.xml file is failed to register.
GV License Manager failed to register response.xml file during off-line activation or deactivation process.
1.Please re-run "GVActivation.exe" to re-generate Response.xml file.
2.Delete the Trusted Storage file with below procedure and then re-try off-line activation.
1) If there is another license which is running properly, deactivate it.
|Same as Error code #522. Response.xml file is failed to register.|