FAQ | STARTING-UP
FAQ | STARTING-UP
An error occurs when logging into EDIUS ID
An error occurs when I log into EDIUS ID to start Mync. How do I solve it?
Please confirm the error message.
| Error | The application is not installed correctly. Please re-install the application. |
| Cause | Registry entry of EDIUS ID server information might be incorrect. |
| Solution |
Uninstall and re-install EDIUS (License deactivation and re-activation is not required). |
| Error | The PC clock is not correct. Please check your PC clock. |
| Cause | The PC clock might be out of sync. |
| Solution |
Check and adjust the PC clock. |
| Error | Internet access is required to use this version. Please connect this system to the internet. |
| Cause | 60 days have been passed since the last internet connection for the EDIUS ID. Or, failed to connect to internet when starting Mync Basic. |
| Solution |
Connect PC to internet then restart Mync. |
| Error | The license is invalid. Please contact Technical Support. |
| Cause | The validation check for the Mync license might have failed. Or, the associated Mync license might have expired in Flexera. |
| Solution |
Grass Valley to confirm activated license status using the Flexera console. |
| Error | Web authorization required. This application will stop working in 60 days if there is no web authorization. Please connect this system to the web. (warning message) |
| Cause | PC has not been connected to the internet for more than 30 days. |
| Solution |
Connect PC to the Internet then launch Mync. |
